Shipping Policy

This Shipping Policy explains the proposed shipping practices for orders placed through Nurkivo at https://nurkivo.com. It should be read together with our Terms of Service and Return & Refund Policy.

Order Processing

Orders are generally proposed to be processed within 1–3 business days after successful payment confirmation.

Processing time is the period used to prepare an order before it is handed to the carrier. It is separate from shipping transit time. Weekends, public holidays, payment review, stock checks, address issues, or unusual order conditions may affect processing.

If an order cannot be processed within a reasonable period, we may contact you using the information provided with the order.

Shipping Destinations

The destinations we can serve are determined by the shipping options available at checkout for your delivery address. We do not claim that we ship to every country or region.

If no shipping option appears for your address at checkout, delivery to that destination may not currently be available.

Estimated Transit Time

After dispatch, the proposed estimated transit time is 7–15 business days.

This is an estimate, not a guaranteed delivery date. Transit can take longer because of carrier delays, customs processing, severe weather, peak periods, public holidays, remote-area service, local delivery conditions, or other events outside our reasonable control.

Order-processing time and transit time must be added separately when considering an estimated overall delivery period.

Shipping Fees

Shipping fees are the actual charges displayed at checkout based on the available shipping method, destination, order characteristics, and storefront configuration.

We do not promise free shipping or a free-shipping threshold unless that offer is expressly displayed on the Site or at checkout for your order.

Tracking

If tracking is available for your shipment, tracking information may be provided after dispatch. Tracking updates are supplied by the relevant carrier and may take time to appear after a label is created or a parcel enters the carrier network.

A tracking status that temporarily stops updating does not necessarily mean that a parcel is lost.

Customs, Duties, and Import Taxes

International shipments may be subject to customs duties, import taxes, brokerage charges, or other governmental fees depending on the destination.

Whether such charges are collected at checkout or charged separately depends on the destination and the checkout terms shown for your order. Where charges are not collected by us, the recipient may be responsible for them, subject to applicable law.

We do not promise duty-free delivery unless that is expressly and accurately disclosed for the specific destination and order.

Incorrect or Incomplete Addresses

Please check your shipping address carefully before submitting an order. If you notice an error, contact service@nurkivo.com as soon as possible.

We will try to assist with an address correction before dispatch, but changes are not guaranteed after fulfillment begins or the package is handed to a carrier. Additional shipping costs caused by an incorrect or incomplete address may be handled according to the circumstances and applicable law.

Delays

Carrier or customs delays can occur after dispatch. If your shipment is materially delayed, contact us at service@nurkivo.com with your order number so we can review the available tracking information and determine the appropriate next step.

A shipping estimate is not a promise of delivery by a fixed date unless we explicitly agree otherwise for a particular order.

Lost, Damaged, or Incorrect Shipments

If an order appears to be lost, arrives damaged, or contains the wrong item, please contact us promptly at service@nurkivo.com.

Include your order number, a description of the issue, and, where reasonably available, photographs of damage or incorrect contents. We will review the matter and provide an appropriate remedy consistent with our policies and applicable law.

For a verified damaged, defective, or incorrect item, we will cover applicable return shipping costs or provide another lawful solution.

Delivery Confirmation

Carrier records, tracking events, signatures where available, and other delivery evidence may be considered when reviewing a delivery dispute. We will not use such evidence to remove rights or remedies that cannot lawfully be excluded.

Contact

For shipping questions, contact:

Email: service@nurkivo.com

Phone: +86 13245711432

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Operating Company (storefront display name): Haikou Lianluo Trading Co., Ltd.

Registered Address: Room A206, Unit 1, Building 2, Jinyu Shijia, Renmin Avenue, Haidian Subdistrict, Meilan District, Haikou City, Hainan Province, China

Please note that the registered address is not automatically a shipping origin, warehouse, or return receiving address.